Privacy Policy

1. Introduction

At The Vertical AI, we are committed to protecting your privacy and ensuring the security of your personal and enterprise data. This Privacy Policy details how we collect, use, and safeguard the information you provide when accessing our AI-native enterprise solutions, including our suite of agents (Maestro, Vocalis, Guardian, Insights, and Conversa).

2. Information We Collect

We collect information to provide better services to all our users—from figuring out basic stuff like which language you speak, to more complex things like which AI workflows are most useful for your enterprise. We collect information in the following ways:

• Information you give us: Account data, contact details, and enterprise configurations.
• Information we get from your use of our services: Log information, location information, and interaction data with our AI agents.

3. How We Use Information

Our core usage of your data is to train, maintain, and improve our AI orchestration brain and specialized agents. Specifically, we use your data to:

• Provide, maintain, and improve our platform functionality.
• Develop new features and enterprise AI agents.
• Measure performance and conduct data analysis.
• Communicate with you regarding updates, security alerts, and support.

4. Data Sharing and Third Parties

The Vertical AI does not sell your personal data. We only share personal information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. We uphold rigorous agreements ensuring these third parties respect your data privacy.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. You can manage your information directly through your The Vertical AI dashboard or by contacting our Data Protection Officer at info@thevertical.ai.

6. Changes to This Policy

We may change this Privacy Policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including email notifications of privacy policy changes).